LocalZE is designed to connect customers with local stores in Hyderabad and make it easier to discover and purchase products from nearby businesses.
These Platform Guidelines explain the standards we expect customers, merchants, delivery partners, and other users to follow when using LocalZE.
Everyone using LocalZE is expected to behave respectfully and responsibly.
Customers, merchants, delivery personnel, and LocalZE support personnel should communicate professionally and respectfully.
Harassment, threats, intimidation, abuse, or discriminatory behavior may result in restrictions on Platform access.
Users and merchants should provide accurate information when creating accounts, placing orders, listing products, or communicating with LocalZE.
Providing false information, impersonating another person, or intentionally misleading customers or merchants is not permitted.
Orders placed through LocalZE should represent genuine purchases.
Users must not create fake orders, repeatedly place orders without intent to complete the transaction, or use the Platform to disrupt merchant or delivery operations.
LocalZE may provide promotional codes, discounts, referral benefits, cashback, or other offers.
Users must not manipulate, duplicate, sell, transfer, or otherwise abuse promotional benefits.
Smarthub Business Solutions may restrict promotional benefits where there is evidence of misuse, fraud, or abuse.
Customers are encouraged to provide genuine and honest feedback about their experience with products, stores, delivery, and LocalZE services.
Reviews and ratings must be based on genuine experiences.
Users must not:
Users must not submit content through LocalZE that is illegal, threatening, abusive, defamatory, fraudulent, obscene, or otherwise unlawful.
Content that infringes copyright, trademark, privacy, or other third-party rights is also prohibited.
Information obtained through LocalZE must only be used for legitimate purposes permitted by the Platform and applicable law.
Customers and merchants must not misuse, publish, sell, or distribute another person's personal information obtained through LocalZE.
Customers should provide a safe and accessible delivery location and reasonable instructions where necessary.
Customers must not request delivery personnel to perform unlawful, dangerous, or unrelated activities.
Delivery personnel and merchants are expected to treat customers respectfully and deliver orders according to the applicable service requirements.
Merchants must list and sell products in compliance with applicable requirements.
Customers should use products according to applicable manufacturer instructions, warnings, labels, and safety requirements.
If a customer believes a product may be unsafe, counterfeit, expired, damaged, or otherwise unsuitable, the customer should stop using the product where appropriate and contact LocalZE support.
LocalZE may use automated and manual measures to identify suspicious transactions, account activity, payment activity, promotional abuse, and other potentially fraudulent behavior.
Smarthub Business Solutions may request additional information where reasonably necessary to verify an account or transaction.
Users are responsible for keeping their LocalZE login credentials secure.
Users should not share passwords, OTPs, authentication codes, or other account security information with unauthorized individuals.
Smarthub Business Solutions will not normally request your password or UPI PIN.
Users must not attempt to interfere with LocalZE's technology, infrastructure, security, or normal operation.
Examples of prohibited behavior include:
Merchants using LocalZE are expected to maintain accurate product information, reasonable inventory accuracy, appropriate product quality, and timely order preparation.
Merchants must comply with applicable laws and maintain any licenses, registrations, or permissions required for their business.
Customers are expected to provide accurate delivery information, use valid payment methods, receive orders where reasonably required, and communicate respectfully with merchants and delivery personnel.
Users are encouraged to report suspected fraud, unsafe products, abusive behavior, security problems, or other serious issues through LocalZE support.
Reports should contain accurate information and should not be knowingly submitted for the purpose of harassing or harming another person.
Where appropriate, Smarthub Business Solutions may investigate violations of these Platform Guidelines.
Depending on the circumstances, actions may include removal of content, cancellation of orders, restriction of promotional benefits, warnings, temporary suspension, or termination of an account.
Serious matters may also be reported to appropriate authorities where required or permitted by law.
These Platform Guidelines supplement the LocalZE Terms & Conditions, Privacy Policy, Cancellation, Return & Refund Policy, and applicable Merchant Terms.
If there is a conflict between these Guidelines and another applicable legal agreement, the applicable agreement will govern to the extent of the conflict.
Smarthub Business Solutions may update these Platform Guidelines from time to time to reflect changes in LocalZE services, applicable law, or Platform practices.
Updated Guidelines will become effective when published on the Platform unless otherwise specified.
Smarthub Business Solutions
Email: support@localze.com
Service Area: Hyderabad, Telangana, India