Welcome to LocalZE. These Terms & Conditions ("Terms") govern your use of the LocalZE mobile application, website, and related services ("Platform") operated by Smarthub Business Solutions.
LocalZE is a local e-commerce platform that connects customers with participating local stores and merchants in Hyderabad, Telangana, India. Customers can browse products available from nearby stores and place orders through the Platform.
By creating an account, accessing the Platform, placing an order, or using LocalZE services, you agree to these Terms and our applicable Privacy Policy and other policies published on the Platform.
LocalZE provides a technology and marketplace platform through which customers can discover products offered by participating local stores and merchants.
LocalZE may facilitate communication, order processing, payment processing, order tracking, and delivery coordination between customers and merchants.
Products displayed on LocalZE are supplied by the respective merchants. Merchants are responsible for their products, inventory, pricing, product information, and fulfillment obligations.
You must provide accurate information when creating and using a LocalZE account.
You are responsible for ensuring that you are legally permitted to use the Platform and enter into transactions under applicable law.
If you are using LocalZE on behalf of another person, household, or organization, you confirm that you have the necessary authority to do so.
Certain LocalZE features may require you to create an account using your phone number, email address, or other required information.
You are responsible for maintaining the security of your account and authentication credentials.
You must not share your password, OTP, authentication code, or other security credentials with unauthorized persons.
You should immediately contact LocalZE if you believe that your account has been accessed or used without authorization.
LocalZE displays product information supplied by participating merchants. Product information may include product names, descriptions, photographs, prices, availability, quantities, and other information.
While Smarthub Business Solutions takes reasonable steps to facilitate accurate information, product availability, pricing, descriptions, photographs, and other information may occasionally contain errors or become outdated.
The merchant is responsible for the accuracy and legality of the products and information it provides through LocalZE.
Products displayed on LocalZE are subject to availability at the relevant local store.
An item appearing as available on the Platform does not guarantee that the item will remain available until the order is fulfilled.
If a merchant is unable to fulfill an order because a product is out of stock or for another legitimate operational reason, the merchant may cancel the order.
When you place an order through LocalZE, you are submitting a request to purchase the selected products from the applicable merchant.
Before submitting an order, you should carefully review the products, quantities, delivery address, applicable charges, and total order amount.
An order may be considered accepted only after confirmation through the LocalZE Platform or by the applicable merchant.
LocalZE may decline or prevent an order where necessary because of product availability, payment issues, serviceability, technical problems, suspected fraud, or other legitimate reasons.
Customers cannot cancel an order after the order has been placed through LocalZE.
Once an order has been submitted, it may be processed by the merchant for preparation and fulfillment.
Customers should therefore carefully verify all order information before confirming the order.
For information about merchant-initiated cancellations and applicable refunds, please refer to the LocalZE Cancellation, Return & Refund Policy.
Important: LocalZE does not provide a customer-initiated cancellation option after an order has been placed.
A merchant may cancel an order when the merchant is unable to fulfill it.
Examples include:
If an order that has already been paid for is cancelled by the merchant, the applicable refund will be processed in accordance with the LocalZE Cancellation, Return & Refund Policy.
Product prices and applicable charges are displayed through the LocalZE Platform before an order is confirmed.
Prices may vary between different stores and may change based on merchant pricing, availability, promotions, taxes, or other applicable factors.
The applicable order total presented at checkout should be reviewed before placing the order.
Applicable taxes may be included in product prices or displayed separately, depending on the nature of the transaction and applicable requirements.
Merchants are responsible for their applicable tax obligations relating to products sold through LocalZE.
LocalZE may provide different payment methods, including online payment methods and Cash on Delivery where available.
Online payments may be processed through third-party payment gateways or payment service providers.
Smarthub Business Solutions does not store full payment card credentials or UPI PINs on its servers where such information is directly processed by the applicable payment provider.
You agree to provide valid and authorized payment information when making a payment through LocalZE.
If a payment fails, the order may not be confirmed.
If an amount is deducted from your account but the order is not successfully created or confirmed, the transaction may be reversed or refunded through the applicable payment provider.
Banking and payment-provider processing times may affect when the amount becomes available in your account.
LocalZE may facilitate delivery through its delivery network, participating delivery partners, merchants, or other service providers.
Delivery times displayed on the Platform are estimates and may be affected by store preparation time, traffic, weather, operational conditions, customer availability, or other circumstances.
You are responsible for providing an accurate and complete delivery address and contact information.
Customers should provide a delivery location where the order can reasonably be received.
If the customer is unavailable, provides an incorrect address, provides inaccurate contact information, or otherwise prevents delivery, the order may be treated as an unsuccessful delivery.
Any resulting refund or other resolution will be determined in accordance with the applicable LocalZE policies and applicable law.
LocalZE does not provide a general return or exchange facility for products purchased through the Platform.
Customers should review product information carefully before placing an order.
Products cannot ordinarily be returned or exchanged after delivery.
This provision does not exclude or limit any consumer rights or remedies that cannot legally be excluded under applicable law.
If you receive a product that is damaged, defective, materially different from the product ordered, or otherwise subject to a serious fulfillment issue, you should contact LocalZE support as soon as reasonably possible.
LocalZE may investigate the issue with the relevant merchant and delivery partner.
Depending on the circumstances and applicable law, an appropriate remedy may be provided.
You may be asked to provide photographs, videos, order details, or other information reasonably required to investigate the issue.
When using LocalZE, you agree to:
You must not use LocalZE to:
LocalZE may provide promotional codes, discounts, referral benefits, cashback, or other promotional offers from time to time.
Each promotion may have additional eligibility requirements, limitations, expiry dates, or other conditions.
Promotional benefits must not be abused, duplicated, transferred, sold, or obtained through fraudulent activity.
Smarthub Business Solutions may restrict or withdraw promotional benefits where misuse or fraud is reasonably suspected, subject to applicable law.
Customers may be able to provide ratings or reviews of products, merchants, delivery, or LocalZE services.
Reviews and ratings should represent genuine customer experiences.
Users must not:
If you upload photographs, reviews, comments, or other content to LocalZE, you are responsible for ensuring that you have the necessary rights to provide that content.
You must not upload content that infringes another person's intellectual property, privacy, or other legal rights.
By submitting content to LocalZE, you grant Smarthub Business Solutions a non-exclusive, royalty-free right to use, display, reproduce, and distribute that content for operating and promoting the LocalZE Platform, subject to applicable law.
LocalZE connects customers with participating local stores. The merchant supplying a product remains responsible for that product and the merchant's applicable obligations.
Smarthub Business Solutions does not necessarily own or manufacture the products listed by merchants on LocalZE.
Product availability, product quality, pricing, and merchant fulfillment may therefore depend on the individual store.
LocalZE may rely on third-party service providers for payment processing, mapping, communications, hosting, analytics, delivery, authentication, or other technical and operational services.
Use of certain third-party services may also be subject to the terms and policies of those providers.
Smarthub Business Solutions will make reasonable efforts to keep LocalZE available and functional, but continuous or uninterrupted availability cannot be guaranteed.
The Platform may occasionally be unavailable because of maintenance, upgrades, technical problems, network issues, third-party services, or circumstances beyond our reasonable control.
Smarthub Business Solutions may restrict, suspend, or terminate access to a LocalZE account where reasonably necessary, including in cases involving fraud, misuse of the Platform, violation of these Terms, unauthorized activity, or unlawful conduct.
Where appropriate and permitted by law, Smarthub Business Solutions may provide notice regarding the reason for such action.
The LocalZE name, logo, application design, software, content, graphics, trademarks, and other Platform materials are owned by or licensed to Smart Business unless otherwise stated.
You may use the Platform only for its intended personal and lawful purposes.
You must not copy, reproduce, modify, distribute, reverse engineer, sell, or commercially exploit LocalZE or its content without appropriate authorization.
LocalZE is provided on an "as available" basis to the extent permitted by applicable law.
Smarthub Business Solutions does not guarantee that every product listing, product availability status, price, delivery estimate, or other Platform information will always be accurate, complete, current, or error-free.
Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.
To the maximum extent permitted by applicable law, Smarthub Business Solutions will not be liable for indirect, incidental, special, or consequential losses arising from the use of LocalZE.
This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of LocalZE, fraud, intentional misuse of the Platform, or material violation of these Terms.
Your use of LocalZE is also governed by our Privacy Policy, which explains how Smarthub Business Solutions collects, uses, stores, and shares personal information.
These Terms are governed by the applicable laws of India.
Subject to applicable law, disputes relating to these Terms or use of the LocalZE Platform shall be subject to the jurisdiction of courts having appropriate jurisdiction in Hyderabad, Telangana.
Smarthub Business Solutions may update these Terms from time to time to reflect changes in LocalZE services, applicable law, operational practices, or business requirements.
Updated Terms will become effective when published on the LocalZE Platform unless a different effective date is specified.
Your continued use of LocalZE after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms, together with the LocalZE Privacy Policy, Cancellation, Return & Refund Policy, and other applicable policies published on the Platform, constitute the applicable terms governing your use of LocalZE, subject to any separate agreement that may apply.
If you have questions regarding these Terms or the LocalZE Platform, please contact us using the details below.
Smarthub Business Solutions
Email: support@localze.com
Service Area: Hyderabad, Telangana, India